Online Registration

FIVE STAR CUSTOMER SERVICE TRAINING

Dates: August 16, 2023

Meets: W from 9:00 AM to 4:00 PM

Location: Hays Medical Center - HR 3

Cost: $0.00

There are 30 openings remaining at this time.

There are 30 openings remaining at this time.

OR
OBJECTIVES

  • Identify methods of increasing customer satisfaction
  • Discuss moments of truth that occur in the healthcare setting
  • Discuss the importance of meeting customers heart and mind needs
  • Identify the impact of diversity in healthcare
  • Identify techniques for dealing with challenging and emotional customers
  • Fee: $0.00
    Hours:6.00

    Hays Medical Center - HR 3

    Hadley Conference Room 3
    2220 Canterbury Drive
    Hays, KS 67601

    Sandy Gottschalk

    MSN, Ed., RN Director of Professional Development HaysMed Hays, KS

    Joyce Mattison

    MSN, RN, NEA-BC Director of Inpatient Services HaysMed Hays, KS

    Nikki Mihm

    BS Director of Volunteer & Associate Services HaysMed

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