FIVE STAR CUSTOMER SERVICE TRAINING
Dates: June 7, 2023
Meets: W from 9:00 AM to 4:00 PM
Location: Hays Medical Center - HR 3
Cost: $0.00
There are 19 openings remaining at this time.
There are 19 openings remaining at this time.
OBJECTIVES
Identify methods of increasing customer satisfaction Discuss moments of truth that occur in the healthcare setting Discuss the importance of meeting customers heart and mind needs Identify the impact of diversity in healthcare Identify techniques for dealing with challenging and emotional customers
| Fee: | $0.00 |
|---|---|
| Hours: | 6.00 |
Hays Medical Center - HR 3
Hadley Conference Room 32220 Canterbury Drive
Hays, KS 67601
Sandy Gottschalk
MSN, Ed., RN Director of Professional Development HaysMed Hays, KSJoyce Mattison
MSN, RN, NEA-BC Director of Inpatient Services HaysMed Hays, KSNikki Mihm
BS Director of Volunteer & Associate Services HaysMed
